Return & Refund Policy

At ADRIX Jewelry, every piece is thoughtfully designed to be a lasting symbol of meaning and intention. We want you to love your purchase. If you are not completely satisfied, we're here to help.

Returns

We accept returns of eligible items within 14 calendar days of the delivery date.

To qualify for a return, your item must:

• Be unworn, unused, and in its original condition.
• Include all original packaging, inserts, and any promotional items received.
• Be returned in the original jewelry box and protective packaging.
• Include proof of purchase or order confirmation.

Items showing signs of wear, damage, alteration, or improper care cannot be accepted.

All returned items are subject to inspection upon receipt. ADRIX Jewelry reserves the right to deny a refund if the item does not meet the return eligibility requirements.

To initiate a return, please email: adrixjewelry@outlook.com

Include your order number and reason for the return. Return instructions will be provided once your request has been reviewed.

Customers are responsible for all return shipping costs unless the return is due to an item that arrived damaged or an error on our part.

We recommend using a trackable and insured shipping service, as ADRIX Jewelry is not responsible for returns lost or damaged during transit.

Refunds

Once your return is received and inspected, you will be notified by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable.

Exchanges

At this time, we do not offer direct exchanges.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at adrixjewelry@outlook.com

Include your order number along with photographs of the item and packaging. We will work with you to resolve the issue as quickly as possible.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. ADRIX Jewelry is not responsible for lost or stolen packages after delivery. If your package is lost during transit before delivery, please contact us and we will gladly assist you with filing a carrier claim.

Questions

If you have any questions regarding our Return & Refund Policy, please contact us at:

adrixjewelry@outlook.com

Thank you for choosing ADRIX Jewelry. We are honored to be part of your journey and appreciate the trust you've placed in us.

Quiet Symbols & Lasting Meaning.